FAQs

1. What is Verairo?

Verairo is a curated lighting boutique offering timeless, design-forward fixtures that elevate any space. We specialize in minimalist, modern, and statement lighting that brings warmth, beauty, and function to your home.

2. Where are your products shipped from?

We work with a network of trusted manufacturers and artisans to fulfill your order. Most products are shipped directly from our warehouse partners, depending on availability and destination, to ensure timely delivery and reduce environmental impact.

3. How long will it take to receive my order?

Shipping times vary based on your location and the specific item, but most orders are processed within 1–3 business days. Delivery typically takes 7–15 business days. You’ll receive tracking details as soon as your order ships.

4. Do you offer free shipping?

Yes! We offer free standard shipping on most orders. Any exceptions will be noted at checkout.

5. Do your lamps include bulbs?

Yes, the majority of our lighting fixtures include LED bulbs. Please refer to the product page for specific details.

6. What is your return policy?

We accept returns within 30 days of delivery on eligible items. Products must be unused, in original packaging, and in resellable condition. If your item arrives damaged or defective, please contact us immediately for a replacement or refund.

7. How can I contact you?

You can reach our customer experience team anytime at support@verairo.com. We typically respond within 24 hours.

8. Can I cancel or change my order after placing it?

We aim to process orders quickly, but if you need to make a change, please contact us at support@verairo.com within 12 hours of placing your order. We'll do our best to accommodate.